Thank you for shopping with poochcanada Store. We’re committed to delivering your order quickly and efficiently.
Processing Time
Orders are generally processed within 1 to 3 business days. Peak periods may affect processing times.
Shipping Regions and Times
- Within Canada: Delivery typically takes 3 to 7 business days, depending on your location.
- To the United States: Shipping usually takes 5 to 10 business days.
Shipping Costs
We offer free standard shipping on orders over CAD75. For smaller orders, a flat rate of CAD7.99 applies. Shipping to Yukon, Northwest Territories, and Nunavut carries a flat fee of CAD9.99 regardless of order size.
Special Notes
Occasionally, shipping times may be longer due to carrier delays, weather, or other unforeseen factors. We recommend placing orders early for seasonal events or holidays.
Shipment Refusals
If your package arrives damaged, please accept delivery and contact us immediately. Refusing an order without authorization may result in your being responsible for shipping charges.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask poochcanada Store for clarification.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These poochcanada Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 93 Bridleridge View SW, Calgary, AB, T2Y 0E4, Canada.